FEEDBACK FEEDBACK FEEDBACK

In this episode, we dig deep into the realities of feedback in consulting—whether it’s about integrating AI thoughtfully into deliverables or facing toxic dynamics within teams or clients. We share practical mindsets and frameworks to approach candid conversations that matter most for trust, performance, and innovation. Our stories highlight the importance of setting expectations, owning our expertise, and fostering healthy workplace culture.

Key Takeaways:

Candor Over Critique in AI Feedback

Normalize the use of AI in deliverables, but set expectations that human insight, quality, and refinement are always required to meet client needs.

Addressing Toxicity Directly Protects Culture

Nip toxic behaviors in the bud through direct, one-on-one feedback that clarifies their impact on trust, collaboration, and morale—whether the issue is on your team or the client’s.

Prepare and Empower Teams for Tough Situations

Equip individuals with scripts and strategies to gracefully exit or redirect negative conversations, reinforcing the group’s professional reputation and resilience.

Timestamps:

• 00:00 – Introduction & Purpose of the Podcast

• 00:56 – AI Missteps: Lessons from a Consulting Scandal

• 02:09 – Frameworks for Giving Feedback on AI-Generated Work

• 08:08 – Communicating Your Use of AI (Upstream, Midstream, Downstream)

• 16:14 – Handling a Toxic Team Member: Direct Approaches

• 22:50 – Comparing Feedback Styles: Curiosity vs. Directness

• 24:41 – Toxic Clients: Team Strategies & Personal Boundaries

• 28:32 – Final Insights: Owning Culture and Reputations